Return Policy

At Klexironxly, we stand behind the quality of our landscape design services and plant materials. This Return Policy outlines our commitments and the conditions under which returns or replacements may be available.

Plant Material Guarantee

We provide a limited guarantee on plant materials installed by Klexironxly. The specific terms and duration of this guarantee are outlined in your service agreement and vary depending on plant type, season of installation, and maintenance conditions.

Warranty Coverage

Our plant guarantee typically covers:

• Plant materials that fail to establish due to inherent defects
• Plants that arrive damaged or diseased at time of installation
• Replacement of plants that do not survive the first growing season when proper care instructions are followed

Warranty Exclusions

Our guarantee does not cover plant loss due to:

• Inadequate watering or improper maintenance by the property owner
• Damage from extreme weather events, acts of nature, or environmental factors beyond normal conditions
• Damage caused by lawn equipment, vehicles, animals, or vandalism
• Changes in site conditions after installation including drainage, sunlight, or soil disturbance
• Failure to follow provided care instructions
• Plants damaged by chemical applications not authorized by Klexironxly

Service Satisfaction

We are committed to providing high-quality landscape design and maintenance services. If you are not satisfied with our services, please contact us within seven days of service completion so we can address your concerns.

Requesting a Return or Replacement

To request a plant replacement or address service concerns:

• Contact us at the phone number or email address below
• Provide your service agreement number or invoice details
• Describe the issue and provide photographs if possible
• Allow us to inspect the plant or service area if necessary

Replacement requests must be submitted within the warranty period specified in your service agreement, typically within one growing season of installation.

Refund Policy

Refunds for landscape design services are handled on a case-by-case basis and depend on the stage of project completion. Services already rendered, materials purchased, or plants installed are generally not refundable. Any refund considerations are outlined in your service agreement.

Design Plans

Landscape design plans are considered intellectual property and are non-refundable once delivered. The plans remain the property of Klexironxly unless full ownership rights are purchased as specified in your agreement.

Maintenance Plans

Maintenance plan cancellations must be submitted in writing at least 30 days before the next scheduled service. Prepaid services may be refunded on a prorated basis depending on the terms of your maintenance agreement.

Replacement Process

When a plant replacement is approved:

• We will schedule a visit to remove the failed plant
• A suitable replacement plant will be selected and installed
• The replacement plant is covered by the remaining warranty period or a new limited warranty as specified in the agreement
• We may provide care recommendations to support establishment

Customer Responsibilities

To maintain warranty coverage, property owners must:

• Follow all care instructions provided by Klexironxly
• Maintain adequate watering schedules, especially during establishment period
• Notify us promptly of any plant health concerns
• Allow access for warranty inspection if requested
• Avoid site disturbances that could affect plant health

Disputes

If there is a dispute regarding warranty coverage or service quality, we encourage open communication. We will work with you to reach a fair resolution. If necessary, disputes may be resolved through mediation or as specified in your service agreement.

Contact Information

For questions about our Return Policy or to initiate a return or replacement:

Klexironxly
266 N. Beech St, Massapequa, NY 11758, United States
Phone: +1 516 795 2483
Email: service@klexironxly.world